Terms and conditions of use





Shipments and returns

UK Delivery

24 to 48 hour’s delivery is £3.99 or FREE on orders over £60. UK Mainland (Including Saturday delivery)

Next day delivery is £4.99 or FREE on orders over £80. UK Mainland (Including Saturday delivery)


Delivery To Scottish Highlands And Islands

Orders are usually delivered within 2 working days

Delivery costs on orders up to 1.5kg

Isle of Wight     £3.99

Isle of Man       £3.99

Scilly Isles       £3.99

Scottish Highlands £3.99

Scottish Islands   £3.99

Northern Ireland   £3.99

Channel Islands   £3.99 (Guernsey, Jersey)


Delivery costs on orders over 1.5kg

Isle of Wight     £8.99

Isle of Man       £8.99

Scilly Isles       £8.99

Scottish Highlands £8.99

Scottish Islands   £8.99

Northern Ireland   £8.99

Channel Islands   £12.99 (Guernsey, Jersey)


Europe Delivery

Europe Signed For up to 2kg:

Up to 500g £7.99

Up to 1kg £9.99

Up to 1.5kg £12.39

Up to 2kg £14.59

Europe Not Recorded up to 2kg:

Up to 500g £3.99

Up to 1kg £5.59

Up to 1.5kg £7.76

Up to 2kg £9.99



1) You may cancel your order by notifying us in writing at any time up to 14 days after your products have been delivered. The notification should state your order number and give the reason for cancellation.

2) If you cancel your order after we have dispatched the products, then you must return the products to us at the address mentioned above. The products should be returned in a reasonable condition and at your own expense. We recommend the use of a Recorded Delivery Service.

3) You can no longer cancel your order once you have opened the product containers or used the products. However, your statutory rights concerning the quality of those products will be unaffected.


Lost Or Damaged Parcel

If you have any lost or missing products from your order then please contact our Customer Care team; phone 01293 279 164 or email info@qssoutlet.co.uk. Lost parcels must be reported within 30 days of the dispatch date we will not be liable for any loss should you fail to do this.

If you find your products to be damaged in transit, we are willing to offer a refund if the products are returned (within 30 days of the dispatch date) to the returns address below. We will not be liable for any damage if you fail to do this. Please REFUSE delivery if the parcel is obviously damaged beyond all levels of acceptability



Returns Address:

Quality Sports Supplements Ltd

Unit 14, Stanley Centre

Kelvin Way,

West Sussex

Crawley, RH10 9SE


Privacy Policy


This website does collect demographic and personal data to provide you with a better internet experience.

Your personal details will remain private and confidential all the time. We will never barter, sell, rent or share your personal details with any other company. All data collected is for our internal use only.

We hate spam as much as you do. Actually, we think we hate it more since we get 100-odd junk emails daily. So, we will NEVER send you any unsolicited email. If you choose to subscribe to our free newsletter, you will receive your newsletter once a week or even once per two weeks. Clear unsubscribe details are always shown on the newsletter.

If you choose not to receive our free newsletter, we will only contact you to answer your queries and/or send you your order confirmation and status updates of your order.

We may from time to time, send you information on special deals, free gifts or special discounts should you choose to subscribe to it. You will receive no more than one such email every week.

This site does use browser cookies. However, we do not keep any of your personal details on cookies. Simply we store your Customer ID just a number in cookie format. Customer ID does not correlate to any of your personal data. Also we store your first name on cookie format to personalise this site. This cookie is only present if you have not registered as a member of our site. If you are a member of our site, then the only cookie that we use is the Customer ID cookie.

We may from time to time send surveys to measure your response to certain new additions or updates to the website. You are never forced to fill in these surveys, if you choose to fill in the surveys, you can choose to remain anonymous.


Secure payment

We take online security seriously. All of our online transactions go entirely through Sage Pay or PayPal.

Sage Pay's security

All transaction information passed between merchant sites, and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted, and any messages sent to our servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified.

Once on Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

Sage Pay’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands.

Sage pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. Sage Pay are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.

PayPal`s security

PayPal delivers one of the most secure payment platforms in the world. After more than a decade as the leader in online payments, we've learned a thing or two about keeping your information safe. Safeguarding your financial and personal information is one of our most important priorities. That's why we automatically encrypt all sensitive information sent between your computer and PayPal systems, ensuring your information is kept private. PayPal verify that your Internet browser is running Secure Sockets Layer 3.0 (SSL) or higher. Information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available). We store your personal information and ensure it's heavily guarded, both physically and electronically. To further safeguard your debit and credit card numbers and your bank account details, we do not directly connect our firewall-protected servers to the internet.


Price Match

Our prices are exceptionally competitive, however you maybe find a more competitive price elsewhere. In the unlikely event that you do find a better price elsewhere please email us at info@qssoutlet.co.uk and we'll do our best to match the price you've found.

Please Note: we do not price match against auction websites, websites which have the products listed as ‘out of stock’, or clearance, special offer


Loyalty Points

Discount with your next order!

For every £30 you spend with qualitysportssupplements.co.uk, you earn 45 loyalty Points. Each point is worth a 1 penny, so if you spend £100 on your order, you would earn 100 points which converts to £1 off a future purchase. The points really do add up - we know because we see how much customers save when they spend them!


All information supplied has NO WARRANTY whatsoever.
Information and statements are not intended to diagnose, treat, cure, or prevent any disease. No warranty is made that any information on or linked to this site is complete and/or accurate.  We are not nor do we claim to be health care professionals, therefore please consult your doctor before taking any supplements, especially if you have any existing medical conditions. The qualitysportssupplements.co.uk will not be liable for any outcomes, loss and damages from using any information or products whatsoever on or linked to this website.